How Effective Healthcare Communication Contributes to Health Equity

doh Mito muna VESA univita okay hey Romina en la manana betta effective healthcare communication policies and practices including provider health literacy contribute to improving the quality of services for culturally and linguistically diverse populations as well as people with limited health literacy skills and hersa we view healthcare communication as a synergy of three factors health literacy cultural competency and linguistic competency it is important to emphasize a dynamic view of health care communication these three factors interplay with each other in dynamic ways okay David Acton see water green see for example a person's health literacy may be influenced by socio-cultural factors including education income country of origin level of assimilation to the host culture to name a few cultural factors not only include language gender socioeconomic status sexual orientation and gender identity but also physical and mental capacity age religion housing status and regional differences culture also includes diversity within specific cultural and ethnic groups even the culture of Western medicine all of the factors that I mentioned are very dynamic and highly interdependent they are difficult to isolate and they tend to interact and influence each other it is important to note that low health literacy is not language dependent additionally culture seems to be a prime mediator among these various factors the US is becoming ever more linguistically and culturally diverse the number of people who spoke a language other than English at home has more than doubled in the last three decades and at a pace four times greater than the nation's population growth in that timeframe the percentage of non-english language speakers grew by one hundred and forty percent while the nation's overall population grew by 34 percent so she says in this moment she's feeling better yesterday she felt a little bit of pain but she's feeling much better today in her chest and so Pedro funnily enough the rise in our nation's non-english speakers calls for rapid and innovative responses on the part of health care systems to ensure that trained healthcare interpreters are immediately available when required health equity is attainment of the highest level of health for all people a disparity is a particular type of health difference that is closely linked with social or economic disadvantage health disparities adversely affects groups of people who have systematically experienced greatest social and economic obstacles to health hersa views effective cross-cultural communication as health disparity quality safety and civil rights issues health literacy must be viewed within a cultural context Herschel has a web-based health communication training tool designed to improve interaction between health care providers and their patients this interactive training course effective communication tools for health care professionals aims to raise the quality of provider patient interactions by teaching providers and their staff how to gauge and respond to their patients health literacy cultural background and language skills the courses 5 modules takes five hours to complete modules 1 through 4 provide an introduction to health communication health literacy cultural competency and limited English proficiency in module 5 participants can apply information learned in previous modules to test their ability to communicate effectively with patients this year we are working to expand this course to include more ethno-cultural specific information tools and resources on particular ethnic and racial groups including LGBT patients with clinical age related to the cultural diversity of LGBT patients within ethnic and racial groups here is the front screen of this course it is important to note that a number of accrediting bodies including the American Academy of Family Physicians the American diabetes educators Association the American Academy of physician assistants the American Association of Health Education and the national association of social workers award up to five free credits for completing this course the her submission statement is the framework that supports a health care system that assures access to comprehensive culturally competent quality care in order to fully integrate cultural and linguistic competence and health literacy factors into herself funding opportunity announcements new suggested guidelines been developed to improve the effectiveness of healthcare communication between providers and their patients programs are encouraged to apply these principles whenever appropriate in their policies and practices please remember that these are guidelines and suggestions for preparing responsive applications they are not directives please feel free to contact the name listed in the funding opportunity announcement and anytime for further clarification regarding this effective healthcare communication policy also available on these web pages are links to other public resources and tools of cultural competence linguistic competence and health literacy that we have found helpful for you to use we encourage you to use these links to assist in the preparation of your application

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