Live Chat: Student Health, May 21, 2019

– Hi, I’m Calvin Vennie, insurance coordinator,
Duke Student Health. – I’m Ellen Crawford. I’m the immunization
coordinator at Student Health. – I’m Danielle Oakley. I’m director of counseling
and psychological services. – Student health
insurance or the Duke SMIP basically covers minor and
major medical procedures and certain types of
labs, vaccines, x-rays, as well as cold, flu, sinus,
minor aches and pains, cuts and bruises, that type of situation. So if you have any kind
of minor illnesses, or minor related issues, you can come in to Duke Student Health. We don’t bill your
insurance because it’s part of your health fee, or if you’re an online or distance learner, if you go to your PCP or primary care physician, or urgent care, they can
service your needs there and that’s some of the things that the insurance actually covers. Oh, I’m sorry. What does student health
insurance cover at Duke? Hey, no Facebooking over there. (laughing) Does the school require an x-ray if a student has forms that show treatment for latent TB in the past. – So if you have a diagnosis of latent TB and you have actual documentation of a medication that you have taken, and it’s signed by a provider, you do not have to
provide a new chest x-ray. If you don’t have the documentation for the actual treatment
that you received, we require a chest x-ray that’s done in the United States in the last year. – How can I know the exact cost of certain medical treatments? Normally the way it works is before you actually get a
specific procedure done, you can always speak to a
financial care counselor if you’re in a hospital
setting or at urgent care. They do have financial care counselors that can go over your benefits for you. If you’re inside of the Student Health or Student Wellness
Building, it just depends on what services are being done. Once again, if you have a paid health fee, if you’re a student
that’s gonna be on campus, your health fee basically
will cover your minor injury or illness related things where you don’t have to
have your insurance run. The only time we run insurance is if it’s for labs, vaccines, or travel vaccines or actual x-rays. So if you’re getting a
specific type of a procedure, like if you have to go
see dermatology, GI, rheumatology or any kind
of Duke specialties, then they have their own
financial care counselors who can actually go over
the treatment plans, and the budgets and the cost
of how much it will cost. We don’t get that information unless there’s a procedure
code in the system, and then we can generate
an estimate off of that. But without a procedure
code in the system, there’s no way for us
to be able to determine how much it’s gonna cost
minus professional fees. What is the difference
between the health fee and the student insurance? The health fee is a fee that’s paid that allows you to have access to Duke Well, Duke Reach, Student Health, and the nutritionists that are on staff. The health fee, like I
said, of course allows you to be seen in the Student
Wellness Building, at Duke Well, Duke Reach,
with a nutritionist, without any charge to
the insurance policy. The insurance policy is more geared towards major medical situations or, like I said, lab work, vaccines or travel vaccines, or x-rays. Anything else, like if you roll your ankle and you just need an Ace bandage or any kind of brace, that’s
all covered on your health fee. Crutches are covered
under your health fee. To ask the doctor questions,
to get an exam in, physical, tested for strep throat, cold, flu, sinus, all that stuff is covered
under the health fee. Your insurance is more geared towards a significant injury
or significant illness, something that’s considered to be major, or could be major down the line. – The same would hold true
for counseling services. Counseling and psychological
services offer short term care. So, some type of an issue
that may be resolved within about four to eight sessions. Students who might have longer term issues that might require more specialized care, those are concerns that
we might refer students into the community for,
and in those cases, the student health insurance
would help pay the deductible for those services. – Can you get waived from the insurance for the first semester if you
have other insurance coverage? It depends on the insurance carrier, and the type of insurance. For an example, Kaiser Permanente does
not participate in-network with Duke Health. So, Kaiser will get an automatic denial. So it just depends on the
type of insurance company. I normally say the big four, which is Blue Cross Blue
Shield, Cigna, Aetna, and United Healthcare
normally have coverages that participate in-network
with Duke Health. But, like I said, it also depends on the type of policy that you have. PPOs are insurance plans that travel. PPO is basically short or abbreviation for preferred provider options. There’s another type
of plan called an HMO. HMOs normally don’t have
any coverage outside of their home state, unless it’s for an emergency situation, and it’s normally a one-time deal only. But, if you’re under
Blue Cross Blue Shield, and you’re under an HMO
plan from a different state, we’ll just say Oregon, then you’re able to access what they
call a guest membership or home away from home, to where you can have the same coverage here in North Carolina if you’re at Duke that you would have in Oregon, which is something that they
grant for actual students. And that’s how you can get
around the HMO process of it. So it just depends on the type of plan and who the insurance carrier is. Normally with third
party insurance carriers, they may be underwritten
by United Healthcare or Cigna, Humana, somebody like that. Those ones are a little bit tricky. We have to kinda call to validate with the insurance carrier to make sure that they participate
in-network with Duke Health. But normally with the
big four, like I said, Blue Cross Blue Shield, Aetna, Cigna, United Healthcare,
they normally have a variety of different packages that are actually participating with Duke Health where it doesn’t really
cause much of an issue. – I would highly encourage you to look at what the deductibles are for
the mental health coverage. Sometimes students will
have adequate coverage for the medical side of their insurance, but with the mental health coverage, they may have an
incredibly high deductible. And what that means is that
the student is covered well if they end up breaking a leg and they need services
outside of Student Health where they have to go
to see an orthopedic. But if the student needs
longer term mental healthcare and they have a $3000 deductible and aren’t able to meet that, the student in essence doesn’t really
have mental healthcare then. And so in order to have
that insurance waived, you may be able to get it waived in terms of what it looks like in terms of comparing the medical insurance
to the medical insurance, but it can result in a student going without the mental
healthcare that they need. So I just, like I said,
I just encourage you to really look at the plans very carefully and to see what kind
of coverage it’s going to provide your student. – Another thing you wanna think about too, is cheaper isn’t always better. We have students that, for budget reasons, will try to waive out of Duke
Student Blue using third party or using Affordable Care
Act plans, which is okay. The only thing is, number one, is it gonna meet the
Duke waiver requirements? And number two, as Dr. Oakley said, what are the deductibles? So it may be cheaper per month, in essence, and can save you money, but you cannot predict an
emergency when it happens. So we have situations
where a student may run into a medical procedure
that they need to get done, but they have a $10,000 deductible, which isn’t feasible for their budget ’cause that deductible has to be satisfied before the insurance will kick in and pay their portion
of the insurance plan. If my insurance requirement is waived, but then expires during
my first semester at Duke, what happens then? When is the enrollment period
for the student insurance? Okay, so to answer that question, if you waive the Duke Student Blue plan when you’re first coming to
the university but turn 26. So you’re gonna lose
mom and dad’s coverage. Or a loved one gets laid off from work, that you’re under the insurance policy, or you have a qualifying life event, which means, you know, childbirth or any of those
situations, you can always, students can always enroll
into the Duke Student Blue plan and basically it’ll be a prorated amount a prorated amount of the time that’s left in the school benefit year. The school benefit year
runs from August 1st through July 31st of the very next year. With that being said, if you
lose coverage in November, then of course you can
start the insurance policy either in November the
first or December the first and that will determine how much of a prorated amount you would get ’cause it’s broken down per month. Now when you pay for the
Duke Student Blue insurance, they bill it for the
whole school benefit year, but like I said, there are
certain situations, sorry, where students will lose coverage for various reasons and need to enroll, and then whatever time is
left is how they’re billed. And it’s also billed
to the bursar account. So however the bursar
payments are being paid is how you’re satisfying
the insurance payment. How can I learn if a specific type of treatment, medication, or
shot is available in Durham? – What was the question? – How can I learn – How can I learn if a specific type of treatment, medication, or
shot is available in Durham? If you are referring to the vaccines that are required for entrance to Duke, then we will have all of
those available to you. We’re having an immunization event August 14th, 15th and
16th at the Penn Pavilion, which is a facility here on campus. And that’ll be from nine in
the morning till four at night. You should be getting more information about this from your specific programs, but you will not need appointments and you can just come to this event and get any necessary vaccines or TB testing that you need. As far as the medications and treatments, that would require you coming in and having an appointment
with us at Student Health and seeing one of our providers and that is the type of thing
Calvin was saying is covered under your health fee. You can come and see one
of our medical providers under your health fee. Now some of the medications and some of the extra treatments may cost and that would be when your
health insurance would kick in. Calvin, you gotta read for us. – I was trying to see. (laughing) I didn’t know. I’m sorry.
– That’s all right. – How does the health
insurance work for spouses? Is the medical coverage the same? How much does it cost? Okay, with that being said, it does work the same for the spouse. The medical coverage is not the same. It costs more for the spouse. I believe it’s like $6500
for the school benefit year for the spouse compared to
3535, or $3535 for the student. The reason why it costs
more for the spouse is because the student has
access to Duke Student Health to where the spouse doesn’t have access because they’re not a student. So they would have to seek care at like a Duke Primary Care or get their own primary
provider outside of Duke. So, of course, the spouse or
the dependent would use more of the benefit dollars than
the actual student would because the student has access to the Student Health Center
to where they don’t have to pay a copay to meet
with a doctor or nurse, compared to the spouse or
the dependent would have to pay the copay and then
they would bill the insurance for every single thing that they got done. So, an example, in a
nutshell, I know it’s extreme, but if the spouse goes to
the primary care physician because they’re sick and
they’re given penicillin, there’s gonna be a charge
for the actual copay, the doctor visit, and for
the penicillin medication when they go to the pharmacy. Unless it’s administered there, then they would get a charge for it being billed in the facility. If they’re given
aspirins, things like that inside of the doctor’s office, they’re billed for every single thing that they’re getting,
compared to a student at the Student Wellness Center, they’re only being billed for labs, x-rays, or for vaccines. If we give ’em an aspirin
inside of Duke Student Wellness, there’s no charge for that. It’s a part of their health fee. Like I said, with like braces if they fall and hurt themselves, if they had needed
crutches, all that’s covered under the health fee to where a spouse or dependent would have
to pay for the materials or the DME, durable medical equipment, if they go to see a primary
care physician outside. So the spouse and dependents use more of the insurance dollars
than the actual student and that’s why the cost for
the premium is higher for them. What services does Duke Reach provide? – Duke Reach is the university
case management provider and so what they do is they
really provide a safety net for students. Any student who, um, a faculty member, a staff member, another student or a
parent who might be worried about another student
can contact Duke Reach and one of their staff
members will reach out and contact the student
or identify someone else who’s connected to the student just to reach out and to check in to see if the student’s doing okay and find out what
resources might be helpful. The folks in Duke Reach
might also reach out to faculty members or staff members who have frequent contact
with the student just to see if they’re going to classes or if they’ve been seen
in the residence hall. Just to see has there been contact made with the student because, you know, sometimes students aren’t seen every day or regularly on campus
and so we can find out who’s had contact and who might be in the best situation to be able to reach out and have a
conversation with the student. We work very closely with them in CAPS. It’s a very important relationship for us because at CAPS, the work
that we do is confidential. We cannot let anybody know that anybody that we’re seeing at
CAPS is actually coming to CAPS unless we have a
release of information. Duke Reach services are,
they are non-confidential, except as protected by FERPA rights. And so they have the ability that if someone reaches out to Duke Reach to say I’m worried about a student, they can actually do
outreach communication to students and to faculty and others to see if the student is okay. And so it really serves to, as I was saying, to create a safety net. They can also help students
find resources in the community. So if they need help with
finding housing resources, mental health resources,
or other types of things, they can help them make
the necessary connections, they can bring families into the picture in case the students hasn’t
been letting families know what’s been going on with them. They can work with the student to bring in a greater group of people who can help support them while
they’re having difficulty. – How can I receive a shot
and get lab work done? – If you need vaccines and lab work for immunization compliance, meaning you need the required
vaccines for admission, you can come to the immunization event that I was talking
about a few minutes ago. That’s, again, August 14th, 15th, and 16th at the Penn Pavilion. If you would like some
vaccines or lab work that is not related to compliance,
immunization compliance, you can schedule an appointment
with our immunization nurse. And I can give you the phone number, but it’s also on our website. So you can go to the Duke
Student Health website. The phone number to set up an appointment with our immunization
nurse is nine one nine, six eight one, nine three I’m drawing a complete blank. – Is it 681 well? – No, I will get back to you
before this is over with. – Oh, that’s the clinical nurses. I’m sorry. – I’m drawing a complete blank. I write it every day. Six eight one nine three zero zero. Option one, my apologies. Again, it’s on the Duke
Student Health website as well. You can find the phone number there to set up an appointment with us. – And I’ll just put in a plug for the event that they hold, the T Spot. – The T Spot event, yes. – But it’s actually, it may not sound fun because you’re going to get shots, but actually students
have described the event as actually very fun because there’s a lot of interactive activities, there’s food. There’s games and so they try to make it as fun as possible and it’s a great chance to be able to meet other students who are waiting in line as well. – Right and so for the
international students, if you do require TB
testing, we do require that it be done in the United States. So this is an opportunity for you just to have that done when
you arrive on campus. And again it is, we do try to
make it a little bit of fun. It’s kinda of a social scene
as well as a vaccination event. So we do encourage you
to participate in that. – And I’ll be there and
people think I’m cool. (laughing) – ‘Cause you are. (laughing) – Does the student health
cover a psychologist? What about a psychiatrist and what happens if I’m already receiving
medication in my home country? – Yes, your student health
fee covers the services of mental health, which can be found in counseling and psychological services. If you are already on a medication and you are stable on that medication, you have a couple of different options. You can go to Student Health and have that medication
prescribed if you want to. You can have that
transferred to the pharmacy. We have a pharmacy in our
Student Wellness building. You have another option if you would like to start therapy, you can come to Counseling and Psychological Services and get started with what
we call an access visit where you just drop in between the hours of nine to four Monday through Friday at the time you wanna get started. You will meet with one
of our access counselors and they will talk with you about what your mental health concerns are and help you determine
the best course of action. And that might be continue, you know, starting services with us at CAPS. It might be referring you to services that are on the campus in another office or it might be referring you
to services in the community. We’ll just try to help you
make the best decisions about your care and then we also have a referral coordinator. If those services are in the community, our referral coordinator will actually help you make those appointments and make sure that we’re
addressing any barriers to you getting to those
appointments as well. So we, you know, we try
to be that one-stop shop to help you figure out what
the next best step is for you. So I encourage you just to come in and let us help you figure that out. – Sorry I missed it earlier,
what is the difference between the health fee and
the student insurance fee? The health fee is a fee that’s charged to all Duke students if
you’re living on campus or around the Durham
area, that fee is charged, which gives you access to the
Duke Student Health Center to meet with our providers and our nurses to discuss minor and urgent medical situations. Of course, that also grants you access to our nutritionists who are
on site, Toni and Franca. That gives you access to Duke Well and Duke Reach as part of the health fee. The insurance is basically
insurance coverage for minor, urgent, and
major medical situations, specialty visits, dermatology, GI, cardiology, if you need to have any kind of emergency procedures done,
meaning EMS transportation, surgeries, cancer
screenings, that’s all part of your actual insurance policy. What clinics are available
for graduate students who live off campus? – So the Student Health
Center is available to you as well during the school hours. The clinic’s, Student Health’s
hours are eight to five. Is that CAPS’ hours as well?
– Yeah. – We do stay open on Tuesdays. Student Health stay open on
Tuesdays until seven o’clock. – And so does CAPS.
– Okay ’cause we do recognize that you guys are busy during the day. So we’re hoping that on Tuesdays from the extra two hours
will grant you some access. There are other like urgent cares in Durham that are Duke-related, but they are not covered
under your student health fee. You can go to those urgent cares as needed and after hours,
but that is one of the things when your student health
insurance will kick in. They would not be covered
under your student health fee. – Serious medical procedures conducted at the Duke Hospital on West Campus. Well Duke Health or Duke
South, the hospital. Of course it’s a hospital. So they can conduct serious
medical procedures there, surgeries, life-threatening illnesses,
all that stuff can be handled at the Duke Hospital, which
is right off of West Campus. If you are at the chapel
area and walk back towards the back building. That’s the backdoor to Duke South. So you actually have access
to the hospital on campus. Like I said, right off of
West Campus is the entrance to Duke South, but we’re
connected right to the hospital. So any medical procedures that would need to be done, whether it be minor, urgent, or major can all be done there. In other words, if you can’t sit, walk, or stand without extreme pain, that’s the first place
you’re gonna wanna go. – And some minor procedures can be done in our clinic setting, very minor things. But our providers will know when you need to be referred to an outside provider. And we have a referral team on staff that will help set you up
with the necessary provider or necessary specialist and help you with those appointments and
get you set up with those. – What is the immunization deadline? – We ask that all the records
be submitted by June 15th. This gives our office time
to process all the records that we’re receiving. The actual state deadline, North Carolina, the state of North Carolina gives you 30 days from the first day of class to have all of your immunizations completed. If you don’t receive
all your immunizations or TB testing by that day,
we do have the ability to pull you from class and
deactivate your Duke card. So, really the best, the earliest you can submit your records to us and let us process
them and begin the process of letting you know what you
need, the better off you are. If you can get your records to us early and then you will know if you come to that immunization event, we’ll be able to let you know at that
time what you will need to become compliant. The first 30 days of class
goes by very quickly. Our immunization appointments
fill up very quickly. So the sooner you can get it done over the summer, the
better off you will be. – Student health insurance
coverage cover children as well? Yes, you can enroll your dependents onto your student health insurance. Like I said, they would
have the same coverages that you would have, but the
cost is significantly higher to add them on because they’ll use more of the insurance dollars
than what you would because they won’t have the access to the Student Health Center
or Student Wellness Building. So they would have to go through Duke primary
care, Duke pediatrics, in order to have their
medical needs serviced. So everything that
they’re gonna get billed for is run through the insurance compared to the student who has access to the Student Wellness Building, which would eliminate some of that cost to the insurance plan. Will my financial aid cover the cost of the health fee and
the student insurance? That’s a conversation that has to be had between the student and their financial aid officer
of financial aid office. We don’t get into the
matters of financial aid with the student because we don’t know what financial aid is gonna
pay for and what they won’t. We’ve had situations in the past where financial aid was
able to allocate more funds to the student, to at-need students to help cover medical costs. I mean, cover medical insurance if they didn’t have insurance coverage or if their insurance
coverage wasn’t adequate for Duke Health, meaning that if they had their, if
they’re under like Medicaid, for an example, Medicaid
from the state of Maryland. Medicaid from the state of Maryland of course won’t work in
the state of North Carolina because it doesn’t have
any benefits outside of the state of Maryland. Where the student would need coverage, but, or need for financial aid, financial aid may be able
to allocate more funds to allow for the insurance policy to be paid for through financial aid. But that’s a conversation that has to be had between financial
aid and the actual student. Like I said, we don’t get involved with that situation or
with that conversation. That’s between the student
and financial aid office or financial aid officer. How often do graduate students
use the clinics on average? I deal with a lot of grad students. That’s just me. Not only do I do insurance, but when our referral coordinator is away, you know during orientations, or, you know, she’s off-site somewhere, I’m her back up and the majority of students that I normally
see are grad students. It’s kinda rare for me to
get an undergrad student. So the grad students I’m
guessing would use the clinics as much as the undergrads would. It’s just that the grad students, sometimes they’re schedule’s
a lot more flexible than the undergrad students are. So they tend to be around
a little bit more often. So it just more or less depends on whatever the healthcare
need is at the time. During like cold and flu season, I know flu season sometimes hits hard here because you’re around students. One student gets sick. If you’re in a classroom setting, you know, multiple students can become ill because they’re around a sick student. Lord forbid. But they’re able to actually come into the Student Wellness Building. So, like I said, a lot of those students that I’m actually dealing with just from my perspective
are grad students. So I don’t deal with a lot of undergrads. There are more grad
students than anything. – And we really encourage you to use the Student Health Center as your primary care provider
while you’re a Duke student. Consider us, ’cause we have on staff, we have physicians, nurse practitioners, physician assistants, nursing staff. CAPS has a lot of availability. So you can consider us, and it is part of your student health fee. So we want you to utilize us as your primary care provider
while you’re on campus. – Yeah, we see graduate students at the same rate as they
are present on campus. – I agree. – You know, we’ve been
seeing really a rise you know, if you read,
if you pick anything up and read it lately, you’ll see that there’s a real crisis in
graduate student mental health right now and showing that the rates of mental health are
higher in graduate students than in the population at large. And so we have been really trying to lean in and help graduate students by offering specific types of groups for graduate students and part of, I mean, the impetus for being open late in Student Health and in CAPS was to reach graduate and
professional students. So we’re trying to be
particularly responsive to graduate student needs. – What types of illnesses
are common in Durham? Just from what I can actually see, cold and flu, um, strep throat are the three that I see the most of. ‘Cause it’s real easy to
pick up the cold or flu. You’re around someone who, we’ll just say for instance, sneezes and doesn’t cover up or if they cough and don’t hold
their hand over their face, or you know if, or pink
eye is another one, where someone may get pink eye and touch their face
and then touch something on the surface and you
touch the same thing. It’s real easy to pick
up that kind of stuff, which is common. It’s just like if you were
in your own household, around your family members. One person gets sick
and before you know it, the whole house ends up becoming sick. But those are the most
common illnesses I would probably say is cold, flu,
sinus, strep throat, pink eye. Those are the cases that
I actually see the most. I can’t speak for Ellen, but
just from my point of view, those are the four most
common things that I see. – I wanna mention too that
we have a service available that you can call and actually talk to one of our triage nurses
if you have questions about whether you need to
be seen in Student Health or if you really just want
some kind of home care advice, triage nurses are
available to you for that. They’re staffed during the day, and then when are closed at five o’clock, our phones roll over to
another line that’s available to you, then you can
speak to a triage nurse, who can, again, kind of guide you as to whether they think you need to come in for an appointment to be seen or if they can just guide you
with some home health care, which is oftentimes what you need just to get over some of the minor illnesses that you may acquire. – Best thing that I can actually say about that is make sure you
wash your hands frequently and use hand sanitizer. (laughs) Hand sanitizer will be your best friend. What advice do you, each of you have for a student who’s
new to Duke and Durham? – It’s a great question. – I would just say to
embrace your experience here. There’s a lot to do in Durham. It’s growing every day. There’s great restaurants. There’s some great museums downtown. I would just take advantage of all the opportunities you
have just here on campus. It’s a fun place to work
because there’s so many things that are available to us as faculty. So keep your eyes open and just, you know, take advantage
of some new experiences. – I would say that there’s,
there is so much to do. There are so many opportunities because it’s such a
great, great institution. Because the number one issue that we see at CAPS is stress and anxiety, that I encourage students
to pace themselves. Get involved in a few things. And to recognize that the students who come to Duke
are the best and the brightest and to recognize that your striving for perfection is
not really all that helpful and that doing extremely
well is gonna be better than most in the world. And so I know that’s a really, it’s a hard advice to
take, but I really mean it when I say that because
so many students talk about just feeling really burned out and exhausted and so we want students to try to get balance and to take care of their wellbeing while they’re here and to focus as much on excellence in their education as much
as they focus on being well. And so I wanna reiterate, use the services in our Student Wellness Building and on campus that have
to do with being well. DuWell has a lot of
resources about prevention. So we talked a lot today
about what do you do when you’re not well mentally,
emotionally, and physically. But really pay attention to
what can you do proactively. Calvin talked about washing your hands and using antibacterial. You can do that physically,
but what do you need to do to take care of
yourself emotionally? Does that mean that you meditate? Do you need to exercise? You need to eat well and what can you do when you first to get campus
to take care of yourself and to set some of those routines up so that when you start getting stressed, you already have those routines set up so that you can already
have those in place so that you can already be healthy. So that it’s easier to fall back on those as opposed to trying
to start those routines at a time when you’re stressed. – I agree with both ladies. There are a lot of things to
do in Durham and around Duke. There are a lot of great restaurants. There’s a lot of healthy choices and there’s a lot of
not so healthy choices. But, you know, you do have
to be prepared mentally to come here because you are the best and brightest students. Many of tried to get in
here, few were successful. If you’re here, it’s
because you are the best and brightest of the students. But there are things in place
for you to be successful here and also to relieve stress. There’s CAPS, you have DuWell. There’s classes you can
take like yoga and singing to play with singing bowls. We have the oasis room where
you can go in and relax. There’s massage chairs. I mean there’s a variety
of different things in place to help students make it through. You just have to take advantage of it. We’re here to help you. It’s not, we didn’t bring
you here for you to fail. Because nobody benefits by you failing. But there are parameters in place for you to be successful,
you just have to use them. I’m out of questions so if
you have any final remarks you’d like to share
with incoming students, please go ahead. – I’m gonna throw in one
thing about immunizations. It can be a confusing process, and again it’s something
we’re tied to by law. I encourage you to go to
the Student Health website. If you go on the main website, there’s a left hand tab that
says immunization compliance. If you click on that, we’ve
laid out the steps very simply on what needs to be done, starting with the first thing, which
is an online questionnaire. If you follow those steps, and then at the very bottom of that page, there’s some frequently asked questions. If you click on that link, hopefully between those two
resources, you will be able to have your questions answered. If not, feel free to call the number on the screen and talk to
one of the triage nurses or to myself and will help you
guide through this process. ‘Cause it can be very confusing. So don’t let it overwhelm you. We’re here to help you with that. – Dr. Oakley? – I would say to Duke, congratulations! We’re excited to have
you come and join us! I would encourage you when you get here, come and see us, come and visit us! You don’t even have to come
into any of our services if you don’t want right away, but come and find out where we are so that when you do need us, it’s easy. And you already know where we’re located. It’s easy to find us. But check out, you know, if
you don’t need Student Health or you don’t need CAPS right away, check out the wellness
services that DuWell offers. Check out the trails
that we have on campus. Check out Duke Gardens. Check out the places that connect you to your own wellbeing and
get those routines started. – I’m a little bit biased because before I started working here, I was actually a Duke fan. So, to me, I just would like
to say welcome to the family. Glad that you’re here. Like we said before, there are parameters in place to actually help you succeed while you’re actually here. This is gonna be a fun time for you. You’re gonna have moments
where they’re stressful. You’re gonna have moments where this is like the greatest
decision you’ve ever made. But just take advantage of it, enjoy your time that you’re actually here. Study hard, have fun, enjoy it, and you’ll be perfectly fine. – I don’t think we mentioned
where we were located. (laughing) The Wellness Building is
a tall, glass building, and we’re on the corner of
Towerview and Union Drive. We are next to, very
close to the Bryan Center and the Duke Chapel, and those
are two main key locations that you will recognize quickly. And if you’re close to the Duke Chapel and the Bryan Center, you’re close to us. The Student Health Center
is on the second floor. CAPS is on the third floor, and Duke Well is on the first floor. We also have a dentist
here on the first floor that is available to the students as well. – The dental office is
called Campus Smiles Dental. Like Ellen said, they’re located on the first floor connected to Duke Well and Duke Reach, also on the third floor, we have PT for physical therapy in the event that you would
need physical therapy. But our address, we’re located at 305 Towerview Drive. Of course that’s here in Durham right attached to campus, diagonal from the Card Wilson parking lot where Cameron Indoor Stadium is. And also where the Card Wilson gym is and down a little bit
from the football field. So, we’re not hard to find. Just make sure when you tour campus that you actually come by and say hello. We like to meet people, wave
and laugh and have a good time. We’re not bad guys. But we look forward to
seeing you when you come.

Leave a Reply

(*) Required, Your email will not be published