Schneck Medical Center-24th Annual Quest for Excellence

[ Music and Effects ] Seymour, in southern
Indiana, is found halfway between Indianapolis and
Louisville, Kentucky. It lives in the long, rich
tradition of small town America. [Meyer] It’s a very nice,
family oriented community. It has a population of approximately
22,000 individuals. A rural community,
agricultural based, also medium industry
based, as well. And economically it has
done well over the years. So has the non-profit
Schneck Medical Center. With a 93 bed primary care and
specialized services hospital in Seymour proper, plus three
convenient care facilities, Schneck– having a
workforce of nearly 850 and 150 affiliated doctors– serves a population of
125,000 people spread across a four county area. It has served that
area since 1911. [Meyer] We celebrated 100
years of anniversary here at Schneck Medical Center. Mrs. Mary Schneck donated
five thousand dollars to the community in 1910
and if the community matched that amount of money then she
would provide it for a hospital. The community did– and
so did Mrs. Schneck, who, beyond her monetary
gift, donated the land on which the Center was built. Thus, a close, mutual
relationship between facility and town was established. That relationship, as,
vibrant today as it was then, is a central factor in
Schneck’s culture and existence. The organization’s new cancer
center is a perfect example. Constructed based on the result
of a community needs assessment, the center was paid for with
a donation of $250,000.00 from employees and approximately
4 million dollars raised by the community through
the Schneck Medical Center Foundation. No longer would people have to
travel far for cancer treatment. [Meyer] For many years we
have done chemotherapy. The community wanted us
to raise oncology here. It certainly has helped with
the patients and their families in not having to travel a great
distance for their service, they can have it right
here in Seymour, Indiana. Schneck’s Simulation Lab
is right in Seymour, too. [Meyer] Our Simulation Lab
has enriched our educational process here. We can duplicate those
things that happened in the Emergency Room,
happened in the OR, happened at the bedside without
a real patient being involved. Important as the Lab is
to Schneck, it is also one of Center’s strong
ties to the community because it is made available
to local nursing homes, the Red Cross, clinical
education centers and high schools and
Emergency Medical Services for their respective
training needs. But. the relationship
between Schneck and its community is
hardly a one way street. The Center’s “Patient
First” culture and high performance
levels in all areas measured by the Hospital Consumer
Association of Healthcare Providers and
Systems, known as HCAPS, have resulted in a gratifying
degree of patient loyalty. The Schneck Medical Center’s
market share in the county where its primary facility
is located exceeds 60 percent for in patient care, 70
percent for outpatient care, and 80 percent for
ambulatory care. Not only that, patient
satisfaction surveys reflect a year to year favorable
performance meeting or exceeding top 10 percent
or top 25 percent levels on 9 of 10 Press Ganey measures. Press Ganey is a company that uses innovative data
collection– and other methods– to help health care
organizations improve outcomes in all performance areas. The Schneck Medical Center may
be a small facility serving a small town, but that town, its
people, and the people living in the surrounding area, are getting big health
care service– big and excellent and

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