Would you trust a chatbot therapist? | BBC Tomorrow’s World

[Music] would you trust a chatbot therapist [Music] there are so many apps that come up when you search under mental health could then app be as effective as a real person in providing help or therapy talking up side everywhere now helping us with fax finance shopping and news Facebook message our alone has over thirty thousand chat box for us to interact with but how about a therapy app at your fingertips available day and night could it help you if you were feeling bad and how much would you trust it how we think affects the way we feel and by changing the way we think we can feel or act better in challenging circumstances cognitive behavioral therapy or CBT is a way for people to understand problematic thinking patterns and challenge the way we think about things why is that on Bobo our two automative chat BOTS that have adapted this effective technique they’re much cheaper than seeing an actual therapist and are available 24/7 but could up slack Dee’s actually replaced face-to-face therapy whoa buddy is a chat button people should not use and as a replacement for getting real care and that really what he is is a sort of an easy way to be brought through a cognate behavioral therapy process but he doesn’t really deliver in the same way that a therapist would one of the reasons that people don’t reach out to a therapist or their loved ones is because they don’t want to expose themselves to another human being as being emotionally weak we do work really hard to pick up things like crisis and our number-one responsibility to people is transparency Weiser uses artificial intelligence to be able to detect what you’re saying and then decide what to say next those responses have been pre-approved by therapists what could be the pros and cons of using these kind of herbs I just don’t know how willing I am to rely on technology completely because of the fact that it only has to fail once and that could be someone’s life if it’s bullying with social media that has caused you to become depressed or something you’re not going to want to chat on messenger if that’s the route talk to what started it and what surprised me was quite how human it wasn’t that when you said I don’t really want to talk about it right now they offered something else for you to do play a game with it something like that so I think that yeah that’s a really good office although it’s not quite human it’s almost that first point of corn within a crisis if someone doesn’t have someone to talk to they might not have access to mental health services if they can literally download the app and in a house then who’s his nearby deer you know I mean would you be honest in using an app yes I would actually so if you talk to someone who already knows you like a friend or something they’re gonna have their set opinion on what I think you should do but because they know you but sometimes you don’t hear that you just want someone light up to just ask questions like this community impress it’s like a full-on conversation and is it okay it gave me a breathing exercise yeah we have many people suffering from mental health concerns all over the world and we just don’t have enough therapies or people power to to meet those needs the very fact that a young person is seeking mental health online means that there’s something wrong and so having people in their lives who can support them through that in addition to the app words would be very important challenging the stigma of a mental illness and getting everyone to open up and talk is a difficult challenge for those were locked in to talk to a real person than perhaps talking to a machine might provide a step in the right direction if you have a problem no matter how bad it feels right now speak to somebody you trust and get medical help they are kind and caring mental health professionals out there who can help all you have to do is ask you

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